No two home searches are the same. No two home sales are the same. Each client’s experience holds its own distinct narrative.
Here are some of our favorite stories from clients we’ve guided through the process of finding their dream home, selling their home, or both.
"We had a great experience working with Ben and the rest of the Keen Team to buy our first home. We were referred by an acquaintance of mine who said they were extremely knowledgeable about real estate in Decatur (and they were!) They are professional, well-regarded in the community, and a pleasure to work with.
"Ben is friendly, energetic, and frank in his approach to home buying. After we realized how quickly the housing market moves in Decatur (especially for homes in our price range), I started compulsively checking various real estate websites and emailing Ben to get him to show us houses that had just gone on the market that day or the day before. Was that a bit over the top? Probably. But Ben was responsive and always accommodated us in his schedule.
"Where Ben really shines is in the offer/negotiation and home repair demand process. He gave us great advice, spent tons of time explaining what various boilerplate language in the offer meant, and so forth.
"Ultimately, Ben helped us secure a fantastic home in our price range, in less than 2 months time.
"With Ben's help, we got all of the items found in the home inspection process (including some minor mold) fixed by the seller. Ben's knowledge and attention to detail at the end of the buying process during the final walk-thru were impressive, and incredibly reassuring for us as first time buyers.
"The rest of the Keen support team - Barry and Adam in particular - were also great to work with. Adam provided a ton of useful information about setting up utilities, trash collection procedures, etc. They are also great at providing referrals (such as a vet for our cat, reputable locksmiths in the area to rekey the house, etc).
"Last but not least - at closing, we were given complimentary address return labels w/ a picture of the house on it, and some postcards w/ the same. Just an example of their approach - it is totally comprehensive, and they exceeded our expectations."
-- Lauren H.
"My husband and I bought our home through RealSource Brokers (the Keen Team) in 2011 and had a fantastic experience.
"Ben was absolutely amazing and was there to answer our questions and take care of us throughout the entire process. Adam, our closing manager, was there for our every need once we went under contract. We didn't have to worry about a thing. He kept us in the loop and even setup our movers, cleaners, handyman, and just about every other thing we needed along the way.
"We're thoroughly enjoying our home and would recommend the Keen Team anytime and will definitely use them when it's time to sell."
"I bought my home through RealSource in early 2010 and had a fantastic experience. Ben was very knowledgeable in a rough market and the experience from looking for a home to closing on my home was practically flawless. I still live in my home and am enjoying life.
"The Keen Team still stays in touch and even makes themselves available for my questions and real estate needs. I'd recommend them in a second."
While the stories above are different, they share one common thread: they illustrate that “home” is about more than location and amenities — it’s about your future, your family and your life.
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