Properties by their nature will experience problems from time to time. Appliances will shut down, roofs will leak, and systems will fail. TeamRSB takes its maintenance responsibility seriously. Our owners are interested in keeping the property in good repair. We will do our very best to keep the properties in fully operational condition. Use our Online Maintenance Request Form to submit work orders any time of day online. We will receive the email and respond within 48 hours.
RSB has a policy of responding to written requests only unless it is an emergency. Our preferred method of sending us a maintenance request is through our Online Maintenance Request Form.
If you can't submit an online work order, then work order forms will be provided along with envelopes upon request. Written service requests may be mailed, emailed, brought to the office, or faxed. Please pay attention to the following:
There are certain times we may be unable to service your maintenance requests immediately. Here are some things to think about:
If you schedule an appointment with a contractor and fail to show up, you will pay their $75 trip charge.
RSB is responsible for repairing or replacing items broken by normal use. Occasionally, residents cause damage by accident, misuse or abuse. If the maintenance contractor reports to TeamRSB that the damage was not caused by normal use, TeamRSB will charge the repair back to you. Failure to pay for these charges could cause default of your lease.
Some owners have requested that RSB Property Managers vendors perform certain services on the property automatically in order to keep it in good condition. These services may be done with little or no notice to you. For instance: fall and spring landscaping, gutter cleaning, HVAC service, termite inspections, etc. If these services require contractors to enter the property, every effort will be made to set an appointment with you.