404-861-5696 (call/text)

Procedures For


emergency defined :: Anything relating to the property under the lease that is threatening to life, health, or the property.


Fire, tree blown on the roof, flood, sewage back up, gas odors, broken water pipes, furnace out (if the weather is below 45 degrees or above 103 degrees). If the emergency is life-threatening, call 911 immediately!

The following are NOT emergencies.

Refrigerator out, locking yourself out of the house, power or gas off, oven not working, a/c out, water heater out. TeamRSB is not liable for loss of food caused by appliance break down.


If you claim you have an emergency and one does not truly exist, you will be charged back the “service charge” for the contractor responding to the call. “Crying wolf” will cost you money. Do not call in an emergency unless it is truly an emergency.

You will also be charged a $75.00 trip charge if you set up an appointment with any contractor and do not show up for the appointment.

For non-emergency requests please use the online request form below.