We received your maintenance ticket and will be in touch shortly to arrange a repair.

Maintenance Request

TARGET RESPONSE TIMES

vendors are dispatched on a priority basis using the categories below

Category 1: Emergency Maintenance

Emergency defined: Anything relating to the property under the lease that is threatening to life, health, or the property. Fire (please call 911), flood, sewage back-ups, gas odors (please call gas company), broken water pipes, tree falling on house.

Target: 6 to 12 hours

The Following are NOT Emergencies

Refrigerator out, locking yourself out of the house, power or gas off, oven not working, water heater out, AC not cooling (if below 90 degrees), Heat not working (if above 40 degrees). These issues may be inconvenient, uncomfortable, and aggravating, but they are not emergencies. RSB is not liable for loss of food caused by appliance break down or for damaged belongings due to water leaks. Please make sure that you have adequate renter’s insurance to cover unforeseen personal losses.

For more information on Emergency Maintenance CLICK HERE

Category II: Urgent Maintenance

Plumbing repairs (not clogged toilets .. see notes below), heating (if temperatures are below 40 degrees for a 24 hour period), air conditioning (if temperatures are above 90 degrees for a 24 hour period); electrical problems.

Target: 2-3 business day service

Important Note: during peak seasonal months, target response times for heat and air maintenance may be subject to delays due to vendor overload.

Category III: Normal Maintenance

Appliance repairs (including hot water heater), garage door repairs, leaky faucets, loose railings, wobbly decks, non-essential electrical items, non-essential plumbing items.

Target: 3-10 business day service

Category IV: Non-Essential Maintenance

Fence repair, gutter repair, dripping faucets, loose plumbing fixtures, general repairs/preventative maintenance.

Target: 30 day service

Category V: Not a Habitability Issue

Missing/ broken screens; missing window panes; broken lattice; power washing; broken window shade; broken tree limb; missing door stopper; missing door knob; all light bulbs including stove, chandelier, and refrigerator; fireplace gas keys

Target: Point these items out during next property visit or bring up at lease renewal time. These items may not be approved for repair by the owner.

Tenant Damages Damages caused by abuse or misuse will be charged back to you. We will rely on the servicing contractor to tell us what caused the problem. If plumbing gets clogged due to items dropped in the toilet (toys, brushes, diapers, napkins, any personal items), the cost of the plumber will be your responsibility (minimum $150). This is not considered equipment failure and you should do everything you can to handle these issues by yourself. Buy a plunger. Unless the contractor can prove it was not caused by you (i.e. roots in the system, pipe collapsed, septic tank backup), we assume it was caused by people, not by a defect of the property. Clogged plumbing is your responsibility.